FAQ's

Getting Started

How do I register with Do-It?

1. To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.
2. To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields. This information will then be printed onto your Tax Invoice. The Contact Person name should be the person receiving and signing for the goods.

How do I buy something from DO-IT?

1. Find the items you wish to buy

Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.

1. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the

OR

Add to Wish List

Your Wish List is a handy list of all the items you do not want to check-out with immediately. You can move items between your Checkout list and Wish List.

1. Check out

• To enter checkout, click on the ‘proceed to checkout’ button.
• Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page
• You will now be prompted to log in or register
• Select your delivery method and click on the continue button on the bottom right
• Select your delivery address or create a new delivery address
• Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
• Click on ‘proceed’ if you are ready to complete the payment process
• A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details is correct.

Please note: when purchasing for the first time on DO-IT.co.za we may ask you for proof of identification.

Exchanges & Returns

What if I don’t have the original shipping packaging?

You are responsible for packing the return product safely & securely to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

What is Do-It’s exchange & return policy?

View our Exchange & Returns Policy here.

How do I return a product?

1. Log your exchange / return request on Do-It.co.za

Login to your Do-It account and initiate the exchange or return process by completing the online request form.

Log your exchange or return now

1. Prepare the return parcel

Pack the product(s) in their original packaging, and into a shipping box to protect the products during transit. Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

1. Courier collection

If you chose to return the item via Do-It’s Collection Service

Our couriers will contact you within 1 to 2 business days to arrange the collection.

How long does it take to process my return?

Returned products take 2-5 business days to reach our warehouse, depending on when the collection is scheduled. Once received, your return request will be processed within 1-3 business days. Thereafter, your account will be credited, unless you requested a replacement or an exchange.

For items within the six month Do-It warranty, the entire process takes between 5-10 days, during which you will receive regular progress updates via email.

For items within the extended supplier’s warranty, the process can take up to 21 days. At that stage, if no resolution has been reached, you will be credited for the item.

For refunds, please note that your financial institution can take 3-5 business days to clear the funds back into your account.

How do I know if you received my return?

You will receive email notification once your return has been received at our warehouse.

What are the refund options available for a return?

When logging your return request, you can select a preferred action. While we will do our best to fulfil this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return. The available options are dependent on the reason for the return, and include the following:

1. Credit my account – The amount is credited to your Do-It.co.za account.
2. Replace this item – If you have received a product in a defective or damaged condition, you may request a replacement product.
3. Refund – Once you have received confirmation that your account has been credited, you can request a refund in replacement of the account credit. Refunds are issued based on the payment method used at the time of purchase.

How long does it take for me to receive a refund?

If you request a refund, we will process your request instantly. For Bank Deposit Refunds it may take 2-3 working days for the funds to reflect in your account. For Credit Card Refunds it depends on your financial institution’s payment processing times and payments could take 5-7 working days to reflect in your account. Refunds are issued based on the payment method used at the time of purchase.

What if I change my mind about my purchase?

If you have changed your mind about a product you bought from us, you can return it to us at no charge, provided that:

you request a return within 30 days of receiving your order (after 30 days, you can only return a product if it is defective);

1. it is undamaged and unused, with the original labels and stickers still attached;
2. it is in the original packaging, which must be undamaged and in its original condition with all seals still intact;
3. it is not missing any accessories or parts;
4. it is not any type of paint
5. a product which has been personalised for you or made to your specifications.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

1. deliver the correct product to you (if the correct product is available) or;
2. credit your account with the purchase price of the product or;
3. Refund you with the purchase price of the product.

What if my product stops working (within 6 months of delivery)?

If you notify us of a defect or poor quality within our Standard Warranty period (within 6 months of receiving your original order) you can return it to us at no charge. A ‘defect’ is a material imperfection in the manufacturing of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as a defect:

1. faults resulting from normal wear and tear;
2. damage arising from negligence, user abuse or incorrect usage of the product;
3. damage arising from electrical surges or sea air corrosion;
4. damage arising from a failure to adequately care for the product;
5. damage arising from unauthorised alterations to the product;
6. where the specifications of a product do not suit you, although accurately described by Do-It and generally fit for its intended purpose;

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

1. deliver the correct product to you (if the correct product is available) or;
2. credit your account with the purchase price of the product or;
3. Refund you with the purchase price of the product.

What if I received a damaged or faulty product?

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

1. replace the correct product to you (if the correct product is available) or;
2. credit your account with the purchase price of the product or;
3. Refund you with the purchase price of the product.

Can I return sale products?

Yes, sale products can be returned.

If you’re returning a sale product, the reduced price paid at the time of purchase will be credited back to you and not the full price.

How long does it take for a refund to be processed once my return is processed?

Credits reflect within 24 hours, refunds may take further 2-3 business days to reflect in your account.

If I receive the wrong product or the product is not as described on the website, what should I do?

If a product is not what you ordered or not as described, you can return it to us at no charge, provided that:

• you request a return within 30 days of receiving your order (after 30 days, you can only return a product if it is defective);
• it is undamaged and unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (except if it is an Unboxed Deal);
• it is not missing any accessories or parts;
• it is not one of these products:

1. Any paint where more than 10% has been used. All paint must be tested on a small area first before applying the product to the surface to be painted.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

1. deliver the correct product to you (if the correct product is available) or;
2. credit your account with the purchase price of the product or;
3. refund you with the purchase price of the product.

Can I return a product without accessories?

Unfortunately not – the complete item has to be returned.

Am I allowed to drop off my return at your Johannesburg warehouse?

Unfortunately not!

Can I change my collection address once I have logged a return?

Unfortunately not – in such an event please cancel the return and log a new one.

Cancellations

Can I cancel my order?

You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy.

How do I cancel my order?

Send an email to info@do-it.co.za to cancel an item or a complete order.

If the order has not yet been processed, it can simply be cancelled.

If it has been processed, you have the option of a credit or a full refund

Shipping and Delivery

What are my delivery options?

Via courier - We deliver directly to your home or office from one of our warehouses, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout;